Customer Service

Back to School Art Supplies is a division of
BINDERS Art Supplies and Frames

Call:	1.888.472.6866
Fax:	404.760.1979
Email:	orders@bindersart.com
Mail orders to:	BINDERS Art Supplies and Frames Orders Department 3330 Piedmont Rd. Suite 18 Atlanta, GA 30305

Shipping and Handling Fees

Please note: we do not ship to PO Boxes.

Please note: we do not ship to PO Boxes. Your order to a physical address within the 48 contiguous states will typically be shipped via FedEx Ground and will be delivered within 1-5 business days. Rates for FedEx Two Day and FedEx Overnight may be obtained by looking at the chart below. Certain orders may not be able to be shipped Two Day or Overnight, depending on the items in your order. A customer service representative will contact you if there is an issue. Shipping charges are subject to change without notice.

Please order by 3pm on to ensure your shipping preferences (on instock items). Please note that we do not fill orders on the weekend. If an instock item is ordered by 3pm Monday through Friday, a FedEx Ground order will typically be delivered in one to five days, a FedEx Two Day order will be delivered by the end of the second business day and a FedEx Overnight order will be delivered the next business day by 5pm. Holiday Service Schedule: We follow FedEx's Holiday Service Schedule.

Please note: some items may require an additional charge due to size or weight (examples: large canvas and boards, sand, gallons of paint and other heavy items). The shipping fees for those items are different from those on the table below and will be indicated when you add an applicable item to your cart.

Order Total	FedEx Ground Fees	FedEx Two Day Fees	FedEx Overnight Fees
Up to - $29.99	$7.95	$18.95	$23.95
$30.00 - $49.99	$9.95	$20.95	$24.95
$50.00 - $74.99	$10.95	$21.95	$26.95
$75.00 - $99.99	$11.95	$23.95	$28.95
$100 - $149.99	$13.95	$27.95	$33.95
$150 - 199.99	$15.95	$30.95	$42.00
$200 - $299.99	FREE*	$42.95	$55.00
$300 and Up	FREE*	16% of order total	21% of order total
*not available for drop shipments, oversize packages and freight items
Freight Service Required for certain items (ie: easels, drafting tables and large canvas). The shipping fees for those items are different from those on the table above and will be indicated when you add an applicable item to your cart.

Backorders
All of our items are available for backorder if we are out of stock. Please allow 10 to 14 days for delivery of backordered items. If more than one item is backordered on your order, we reserve the right to hold the order until all backorder items have been filled and at such time ship the order complete. If your order should contain a back ordered item, a customer service representative will contact you to discuss the progress, cancellation and or change of your order.

Payment Methods
Acceptable forms of payment for on-line ordering are: MASTERCARD, VISA, AMEX, DISCOVER. If you have an account, you may pay on account.

Online pricing
Our web pricing may differ from instore pricing. Web prices are valid when purchasing on the web only.

Website Disclaimer
Photographs are representative of products offered. Props and accessories not included. Items may vary from those shown. Not responsible for typographical errors. Some items are missing images and extended descriptions. We are working on getting all of these uploaded. We do our best to reflect quantities. Someimes they are incorrect. We will contact you if you order a product that we do not currently have in stock. In-store coupons and gifts cards cannot be used online.

Returns Policy
Please call or email us to authorize all returns. Shipping costs will not be refunded. Returns are NOT available on portfolios or projectors. You may upgrade your purchase on those items but refunds are not available. After receiving authorization, include a copy of your receipt and a note with the reason for the return. Original shipping charges for defective or mistakenly shipped items will be credited. Merchandise returned as a result of a customer order error will be subject to a 15% restocking charge. Send package to Binders Art Supplies and Frames., Attn: Return Dept., 3330 Piedmont Rd. NE Suite 18, Atlanta, GA 30305. Please understand that some items are not returnable. All web orders that require assistance and/or returns must be processed through BINDERS web sales/order department. BINDERS is unable to process a web order return at one of its retail store locations in Atlanta or Charlotte.

Damage Claims
In the event that you receive a package that has been damaged or tampered with, the following simple procedure should be followed: Sign the carrier's bill of lading and note that the outside carton appears damaged. If a loss or damage has taken place, notify the carrier by phone within 72 hours. All our shipments are insured, so if for any reason you do not get satisfaction, call us for assistance. We'll be happy to assist you.

Privacy Statement
This privacy statement discloses the privacy practices for www.bindersart.com (BINDERS Art Supplies and Frames). This web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and its privacy. If you feel that this company is not abiding by its posted privacy policy, you should contact Customer Service at 1.888.472.6866 by phone.

Information Collection and Use
Binders Art Supplies and Frames the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. BINDERS Art Supplies and Frames collects information from our users at several different points on our web site. By ordering on the website you are automatically added them to our email list. You may easily opt out on any email from us or by contacting us at webmaster@bindersart.com. We will be happy to remove you or adjust your preferences.

We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.